Appeal review process

The Authority has developed a clear and independent system for reviewing applications which have been refused assistance.

1. Advice of refusal

All decisions where an application for assistance is refused will be advised by the Authority in writing. This letter will detail the reasons and factors which led to that decision.

2. Discussion of refusal

In the first instance the applicant should seek to discuss the refusal decision with the Authority staff member responsible for the assessment. If it is believed that the decision is the result of misinterpretation of information in the application, or circumstances have subsequently changed, an appeal against the decision can be lodged.

3. How to lodge an Appeal

Any Appeal must be lodged in writing with the Authority, and should specifically address the reasons for the Authority’s decision. The Appeal should incorporate any supporting evidence or information from the applicant’s financier, accountant, consultant or other adviser.

The appeal MUST be received within 90 days of the date of the Authority’s written advice refusing the application.

4. Determination of the Appeal

The Appeal will be determined by a three person Appeal Committee within the Authority. The Committee will comprise senior representatives not involved in the initial refusal decision. Managers making the initial decision will NOT be part of the Appeal Committee.

It will be possible for the applicant to appear personally before the Appeal Committee, if this is specifically requested.

The decision of the Appeal Committee is final and will be advised in writing to the applicant.