Ahead of the NSW state election on 25 March 2023, the NSW Government caretaker period has commenced. Limited updates will be made to this website during this period.

Improving the customer experience

The RAA is committed to delivering high quality services in a professional and timely manner that promotes and maintains public confidence and trust. We work to place the customer at the centre of our work following these whole-of government commitments:

  • Respectful treatment
  • Information and accessibility
  • Good communication
  • Taking ownership
  • Timeliness
  • Transparency.

We value our customers and focus on continually improving our service levels and strengthening our relationships with our stakeholders, industry and employees.

If you are dissatisfied with the level of service that you have received from the RAA use our online Your Feedback widget, located on the right hand side of this page. This is easy to use. You can provide details of your:


Your feedback will be sent to the right team for action.

Our approach to complaints handling is contained in the NSW Department of Industry's Service Related Complaints Policy and Service Related Complaints Procedure.