The Authority has developed a clear and independent system for reviewing applications which have been refused assistance.
1. Advice of refusal
All decisions where an application for assistance is refused will be advised by the Authority in writing. This letter will detail the reasons and factors which led to that decision.
2. Discussion of refusal
In the first instance the applicant should seek to discuss the refusal decision with the Authority staff member responsible for the assessment. If it is believed that the decision is the result of misinterpretation of information in the application, or circumstances have subsequently changed, an appeal against the decision can be lodged.
3. How to lodge an Appeal
Any appeal must be lodged in writing with the Authority, and should specifically address the reasons for the Authority’s decision. The appeal should incorporate any supporting evidence or information from the applicant’s financier, accountant, consultant or other adviser.
The appeal MUST be received within 20 business days from the date of the Authority’s written advice refusing the application.
Please complete the below form or email your Letter of Appeal to email@example.com
4. Determination of the Appeal
The appeal will be determined by a senior officer not involved in the initial refusal decision and will be conducted within 30 business days of receipt by the Authority of the written appeal.
If specifically requested, it will be possible for the applicant and/or their advisor to participate in the appeal process either by arranged teleconference or in person.
The appeal decision is final and will be advised in writing to the applicant.