Ahead of the NSW state election on 25 March 2023, the NSW Government caretaker period has commenced. Limited updates will be made to this website during this period.
All applicants have the opportunity to request a review of decisions for assistance that they are dissatisfied with. The RAA is committed to providing a clear and independent system for reviewing applications as outlined below:
The RAA will assess your application for assistance, make a decision to approve or decline your application and communicates this to you in writing. This letter will detail the reasons and factors which led to that decision.
If you are dissatisfied with the decision regarding your application please speak directly with your RAA Assessment Officer. If the decision is the result of a misinterpretation of information in the application, or circumstances have subsequently changed, you can request an appeal against the decision.
Any appeal must be lodged in writing with the RAA. All requests for an appeal MUST be received within 20 business days from the date of the RAA’s written advice refusing the application.
In your written letter of appeal please provide adequate information outlining your reasons for an appeal:
The appeal will be determined by a senior officer not involved in the initial refusal decision and will be conducted within 30 business days of receipt of your written letter of appeal.
If specifically requested, the applicant and/or their advisor may be able to participate in the appeal process either by arranged teleconference or in person.
The appeal decision is final and will be advised in writing to the applicant.
Lodge an appeal online.