Customer commitment

The RAA is committed to delivering high quality services in a professional and timely manner that promotes and maintains public confidence and trust. We demonstrate respect and expect our customers will be respectful in all interactions with our staff as outlined in our Customer Service Charter.

We are committed to continually improving our service levels and strengthening our relationships with our stakeholders, industry and employees.

If you are dissatisfied with the level of service that you have received from the RAA, you can direct feedback to the staff member or team you are dealing with, as it may be something that can be resolved quickly and easily.

If you are unsure who you should refer the matter to, any concerns should be submitted in writing to rural.assist@raa.nsw.gov.au. You can also use the 'Your Feedback' widget, located on the right hand side of all of our webpages. This is easy to use and you can provide details of a compliment, complaint or suggestion.

We will acknowledge your feedback or complaint and respond accordingly.

You can refer to the NSW Government's Complaint Handling Policy for further information about how departments and agencies manage and respond to complaints: Complaint Handling Policy