Submitting invoices to claim payment
How to submit your claim
All claims must be submitted through the RAA Portal.
If you don’t already have an RAA Account, you will need to create one before you can access the portal. You can find step‑by‑step instructions for setting up an account on the RAA Portal page.
To submit your claim:
- Log In to the RAA Portal.
- Go to the Claims tab.
- Select Make a Claim.
- Have the following ready:
- your RAA financial account number or your application contract number
- tax invoices and proof of payment for all eligible expenses.
Financial Account and Contract Numbers
If your individual RAA Account has been linked to an existing business account (called a financial account in the RAA Portal), you can enter the name of the Financial Account.
If you have not been linked, you can select Can’t find the financial account? and enter the Contract number that relates to your application.
You can find the Contract number by going to the Approved assistance page and clicking on the link for the relevant program (for applications submitted prior to the launch of the portal, your contract number was emailed to you for reference).
Note:
Claims are GST-exclusive
You can claim for the GST-exclusive amount of eligible invoices. The GST component can be claimed on completion of your Business Activity Statement (BAS) and therefore cannot be claimed under RAA financial assistance programs.