Request access to an account
Each RAA Account is created for an individual. After your individual RAA Account has been set up and your identity has been verified, you can submit a request to link your individual account to an existing business account (referred to as a Financial Account in the RAA Portal).
Once your request is approved, you will be able to act on behalf of the business and access the information and details associated with its Financial Account.
How to submit a new access request
- Log In to the RAA Portal using the link in the banner or menu.
- Go to the Support tab.
- Click the Submit new request button.
- Choose New Access Request.
- Enter the ABN and BP Number of the Financial Account you want your RAA Account to be linked to.
- Choose the reason for your request:
- New associated individual to the business
- Other (if selected, you will be prompted to provide additional detail)
- Your first name and last name will be automatically pre‑populated.
- Select your Role within the business.
- If needed, you may add supporting information or documentation.
- Select Submit.
What happens next
The RAA will review your request.
You will receive an email advising of the outcome once the review is complete.
Revoke access to an account
If an individual has previously been granted access to a Financial Account but no longer requires it, you can submit a Revoke Account Access Request to have their access removed.
Once the request is approved, the individual will no longer be able to act on behalf of the business or access any information or details related to the financial account.
How to submit a revoke access request
- Log In to the RAA Portal using the link in the banner or menu.
- Go to the Support tab.
- Click the Submit new request button.
- Choose New Revoke Access Request.
- Enter the name of the business and the name of the individual or third-party who should no longer be linked to the account.
- Choose the reason for your request:
- No longer associated with the business
- The individual has requested to be removed
- Other (if selected, you will be prompted to provide additional detail)
- If needed, you may add supporting information or documentation.
- Select Submit.
What happens next
The RAA will review and assess your request before any changes are made to account access.
You will receive an email advising of the outcome once the review has been completed.
Other support requests
You can use the Support Request Form in the RAA Portal if you need to:
- update your contact or business details
- request a change to an existing approved loan (for example, to amend your repayment frequency)
- apply for financial hardship assistance
- make a general enquiry.
Tip: For urgent help or if you need to talk to someone, please call our team on 1800 678 593.
How to submit a support request
- Log In to the RAA Portal using the link in the banner or menu.
- Go to the Support tab.
- Click Submit new request.
- Choose New Support Request.
- If you are submitting the request on behalf of an existing RAA customer, select Yes and enter their ABN, BP number, or entity name. Otherwise, select No.
- Select the Type of Support Request from the drop‑down menu.
- Provide a clear Description of your request to help our team understand your needs.
- Upload any supporting documents, if required.
- Read the declaration and tick the checkbox to confirm your agreement.
- Select Submit.
What happens next
The RAA will review your request.
You will receive an email advising of the outcome once the review is complete.