How to submit a new application
Tip: For the best experience, we recommend using a desktop or laptop computer. Some features may be limited or harder to use on mobile devices.
Starting a new application
1. Log In to the RAA Portal using the link in the banner or menu. |
2. On the Home tab, scroll down to the Submit an Application section. |
3. Select the grant or loan you wish to apply for and click Apply now. |
4. A new application form will open for you to begin. |
Before you start
The first page of the form includes a list of the documents you will need to upload. We recommend reviewing this list and having your documents ready before you continue.
Saving your progress
If you need to stop partway through, click Save for Later at the bottom of the screen. You can return to your application at any time by visiting the Applications tab in the portal.
Submitting your application
Once you have completed all steps, click Submit to lodge your application.
How to track your application
Once your application has been submitted, you can track its progress at any time from the Applications page in the RAA Portal.
What you will see on the Applications page
My open applications
This section shows active applications. This includes:
- draft applications you have started but not yet submitted
- submitted applications currently under assessment
- applications that are conditionally approved.
My closed applications
This section lists applications that are no longer active, including:
- applications that have been finalised
- applications that have been withdrawn
- applications that have been declined.
Viewing application details
To view more information, including everything you submitted, click the Application ID in the first column of the table.
Approved applications
If your application is approved, you can view all details, including assistance provided, on the Approved assistance page.
How to submit a new claim
Once your application has been approved and appears on the Approved assistance page, you can submit a claim to draw down any funds that are not automatically paid to you.
Starting a new claim
1. Log In to your RAA Account using a desktop or laptop computer. |
2. From the menu, select Claims. |
3. Click Make a Claim to begin a new Claim Form. Your name and email address will populate automatically. |
4. Enter your BP number and the Contract number for your approved application. You can find your BP number on your application approval notification. You can find your Contract number on the Approved assistance page by clicking on the link for the relevant program (for applications submitted prior to the launch of the portal, your BP and Contract number have been emailed to you for reference). |
5. Progress to Step 2 to enter your claim details. |
Saving your progress
If you need to stop partway through, click Save for Later at the bottom of the screen.
You can return to your claim at any time by visiting the Claims tab in the portal.
Submitting your claim
Once you have completed all steps, click Submit to lodge your claim.
How to track your claim
Once your claim has been submitted, you can track its progress at any time from the Claims page in the RAA Portal.
What you will see on the Claims page
My open claims
This section shows active claims. This includes:
- draft claims you have started but not yet submitted
- submitted claims currently under assessment.
My closed claims
This section lists applications that are no longer active, including:
- claims that have been finalised
- claims that have been withdrawn
- claims that have been declined.
How to read a Claim Summary
Once one or more claim requests have been processed and approved for payment, a Claim Summary will be available in the portal.
To view your Claim Summary, go to the Claims page, select a closed claim and then click on Claim Summary.
Your Claim Summary provides details about your Financial Account, payment information, and the invoices and claims included in the assessment.
Financial Account details
- Financial Account number: Your unique Financial Account reference number.
- Approved amount: The total amount approved under your application that is available to be claimed.
- Previously paid amount: The total amount already paid under the Financial Account. This excludes any payments approved as part of the current Claim Summary and reflects the account balance at the time this claim was processed.
Payment details
This section provides information about the payment approved through this Claim Summary:
- Amount paid: The total payment approved for this Claim Summary. This amount may be lower than the approved claim amount if some invoices have already been used to support a previous payment, such as an upfront or initial payment.
- Payment date: The date the claim was approved for payment. Please allow up to 10 business days for the funds to be deposited into your nominated bank account.
- Number of invoices approved: The total number of invoices assessed and approved.
- Number of invoices rejected: The total number of invoices assessed and found ineligible.
Invoices processed in the Claim Summary
This section lists the invoices included in the assessment. For each invoice, you can view:
- Claim ID
- Supplier name
- Invoice date
- Approved amount
Claims processed in the Claim Summary
If multiple claims were assessed and processed together, they will be listed in this section.
You can use the links provided to view the related claim records for reference.
Need help finding your Contract Number?
How you find your Contract Number depends on when and how your application was submitted.
Applications submitted through the RAA Portal (from 7 April 2026 onwards):
Log in to the RAA Portal and go to the Approved assistance page.
Select the relevant program to view your Contract Number.
Applications submitted before the RAA Portal launched (prior to 7 April 2026):
Your Contract Number was emailed to you on 7 April 2026, when the portal was launched.
If you can’t locate this email, please contact our team and we’ll be happy to provide it.